To ensure that you can sign in and access Find My, it’s important to remember your Apple ID and password and keep your account information up to date. During the theft or loss claim process, you will be asked to erase your missing device, disable it and transfer ownership before you can be issued a new device. Find My should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claim process. Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen. Express Replacement Service is not available under the screen replacement or back glass damage service fee.Service options may be subject to certain restrictions. Telephone numbers and hours of operation may vary and are subject to change. Service coverage is subject to the AppleCare+ terms and conditions or the AppleCare+ with Theft and Loss terms and conditions. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. Same‑day service availability and options may vary by region and iPhone model. Service coverage may be subject to certain restrictions. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. Any unused accidental damage incidents will expire after 12 months of coverage and you will get two more accidental damage incidents to use within the next 12 months of continued coverage. Each incident is subject to a service fee of A$45 for screen damage or back glass damage, A$149 for other accidental damage, or A$229 for theft or loss. AppleCare+ with Theft and Loss also provides coverage for up to two incidents of theft or loss every 12 months. Coverage is available only for iPhone and its original included accessories, for protection against (i) batteries that retain less than 80 per cent of their original capacity, and (ii) up to two incidents of accidental damage from handling every 12 months. AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by Australian consumer law for details, click here. Coverage begins on your AppleCare+ purchase date. AppleCare+ products must be purchased within 60 days of the original purchase date of your iPhone.
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